Human Rights in Business Operation

Risk

The Company manages large industrial cities and engages with numerous stakeholders. Without an effective human rights risk assessment process across the entire supply chain or reliable operational control mechanisms for the Company and its partners, the Company may become implicated in human rights violations. This could directly affect the Company's reputation and investor confidence, both domestically and internationally.

Opportunity

Implementing an effective human rights risk assessment process throughout the supply chain can help mitigate the risk of human rights violations that may result from the Company's activities, as well as those of its partners and contractors. This can bolster the Company's reputation and inspire greater confidence among all stakeholders.

Management Approach

The Company recognizes the impact of human rights on stakeholders throughout the value chain, guided by the 'ALL WIN' philosophy. Its business operations play a crucial role in promoting positive human rights impacts by contributing to the local economy, creating employment opportunities, and enhancing community well-being through provisions such as education, public health services, public utilities, and essential services. However, the development of industrial estates also has the potential to violate stakeholders' human rights through environmental pollution that disrupts community well-being or unsafe working conditions that could harm employees, workers, or community members. Neglecting these impacts on stakeholders' rights may lead to a loss of trust from other stakeholder groups and societal opposition, which could adversely affect the Company's operations and future performance.

The Company has established several social policies to ensure fair and appropriate treatment of all stakeholder groups throughout the value chain, in accordance with international human rights principles. These policies include the 'Human Rights Policy,' 'Stakeholder Engagement Policy,' 'Human Resource Management Policy,' 'Safety and Occupational Health Policy,' and 'Personal Data Protection Policy’. The Company adheres to both domestic and international laws in the countries where it operates and has established a framework aligned with the UN Guiding Principles on Business and Human Rights (UNGP) and the OECD Due Diligence Guidance for Responsible Business Conduct. The complete policy and guidelines can be viewed at www.amata.com

The Company requires the board of directors, executives, and all levels of employees to recognize the importance and respect of human rights in every aspect of all individuals, whether employees, customers, suppliers, and contractors, as well as in communities and in society, according to the laws of each country where the Company runs business. The Company is committed to support the treaty that each country has obligations to comply with and to avoid actions and participation in human rights violations that negatively impact human rights.

 

In 2023, the Company successfully integrated human rights risk identification and assessment into its various departmental risk assessment processes. These processes include conducting Environmental Impact Assessments (EIA) during project development to identify and evaluate environmental aspects and impacts, as well as performing risk assessments on occupational health and safety in accordance with ISO standards. Additionally, the Company has implemented Human Rights Due Diligence in line with the UN Guiding Principles on Business and Human Rights by incorporating it into the materiality determination process. It has identified a range of topics that significantly impact human rights across key stakeholders within the value chain, addressing both existing and potential future concerns. This comprehensive approach ensures all activities within the value chain (100%) are covered. The Company has also established measures and controls to respond to or prevent these human rights impacts.

Human Rights Due Diligence Progress

Implementation of Human Rights

1st Boundary: Activities in AMATA’s Operation

Impsacted StakeholdersSignificant Human
Rights Issues
Company’s actions for correction, prevention, and remedy
Employee

Labor rights

  • Health and Safety
  • Employment condition
  • Equality
  • Freedom of association and negotiation
  • Treating employees with respect for human rights and labor rights principles in accordance with the labor laws of the country where the Company operates, as well as international human rights principles. This includes ensuring treatment for all employees with equity, equality, and non-discrimination in all aspects
  • Providing occupational health and safety supervision in accordance with the occupational safety, health, and environment policy
  • Establishing a welfare committee with employees as members
  • Providing effective complaint channels and grievance handling processes, as well as appropriate remedies 
Community

Community rights

  • Health and safety
  • Environment
  • Welcoming opinions and monitoring the impact of the Company's operations on surrounding communities 
  • Implementing projects and activities to prevent and mitigate impacts from the Company's operations on the environment, the health and safety of people, and property in the community 
  • Empowering community members to express their opinions or file complaints through various channels and encouraging their involvement in committees to collectively oversee the well-being and environmental concerns of the community
  • Strictly complying with environmental and safety laws and regulations and preparing an effective emergency and crisis management plan
  • Establishing appropriate remedies in cases where the Company is responsible for human rights violations in communities
Customer

Customer rights

  • Quality of product and service
  • Health and safety
  • Delivering safe products and services with quality standards and traceability 
  • Providing customer complaint channels and a complaint management procedure 
  • Strictly complying with the laws and safety regulations 
  • Establishing an effective emergency plan and crisis management plan 
Employee, Customers, Shareholders, and Business Partners

Data Privacy

  • Enforcing the Personal Data Protection Policy as a management standard and good practice 
  • Providing process control over personal data protection and business data privacy in accordance with laws and the Company's policies 
  • Enforcing the confidentiality policy and guidelines to prevent information leakage, access, usage, and disclosure, or unauthorized data modification 
  • Training and regularly monitoring the employees to make them aware of the importance of personal data protection 
Supplier and Contractor

Supplier and contractor rights

  • Health and safety
  • Treating suppliers and contractors with equality, equity, fairness, transparency, and non-discrimination 
  • Maintaining the workplace’s safety and security 
  • Demanding that suppliers and contractors strictly adhere to legal and safety guidelines 
  • Providing effective complaint channels and grievance handling processes, as well as appropriate remedies
Employees of Suppliers and Contractors

Labor rights

  • Health and safety
  • Employment condition
  • Informing AMATA’s suppliers and contractors to acknowledge the AMATA’s Supplier Code of Conduct and act in accordance with the intentions and guidelines of the Company on environmental management and labor practices 
  • Assessing the risk of labor practices and occupational health and safety with critical and new suppliers and contractors before doing business 
  • Monitoring critical suppliers’ and contractors’ operations in terms of labor practices and environmental management in order to prevent human rights violations against various stakeholder groups 
  • Demanding that the critical suppliers and contractors have preventive measures in place and take responsibility for the impact of human rights violations that may occur
Community

Community rights

  • Health and safety
  • Environment
  • Monitoring and welcoming communities’ opinions on any operational impacts caused by the Company’s suppliers and contractors 
  • Monitoring the critical suppliers’ and contractors’ operations on labor practices and environmental management in order to prevent human rights violations against various stakeholder groups 
  • Demanding that the critical suppliers and contractors have preventive measures in place and take responsibility for the impact of human rights violations that may occur 

2nd Boundary: Activities done by AMATA’s suppliers and contractors

Impsacted StakeholdersSignificant Human
Rights Issues
Company’s actions for correction, prevention, and remedy
Employees of Suppliers and Contractors

Labor rights

  • Health and safety
  • Employment condition
  • Informing AMATA’s suppliers and contractors to acknowledge the AMATA’s Supplier Code of Conduct and act in accordance with the intentions and guidelines of the Company on environmental management and labor practices 
  • Assessing the risk of labor practices and occupational health and safety with critical and new suppliers and contractors before doing business 
  • Monitoring suppliers' and contractors' operations to prevent human rights violations against various stakeholder groups by ensuring compliance with labor practices and environmental management
  • Demanding that the critical suppliers and contractors have preventive measures in place and take responsibility for the impact of human rights violations that may occur
Community

Community rights

  • Health and safety
  • Environment
  • Monitoring and welcoming communities’ opinions on any operational impacts caused by the Company's suppliers and contractors
  • Monitoring suppliers’ and contractors’ operations on labor practices and environmental management in order to prevent human rights violations against various stakeholder groups
  • Providing effective complaint channels and grievance handling processes, as well as appropriate remedies
  • Demanding that suppliers and contractors implement preventive measures and take responsibility for any human rights violations that may occur
  • Establishing appropriate remedies in cases where suppliers and contractors are responsible for human rights violations in communities

Framework on Children’s Rights Management

Throughout its business operation, the Company has strictly abided by “ALL WIN” philosophy with the objective of providing benefits to those related to the Company’s value chain and allowing them to grow with the Company sustainably in every dimension. Although the topic of children’s rights had not been elevated as a material sustainability topic, the expansion of the industrial estates operated by the Company in every area undoubtedly relates both directly and indirectly to the quality of life, opportunity and growth of the children living around both AMATA City industrial estates. Additionally, children’s rights have become an important concern internationally at present. Therefore, business operation must take into consideration children’s rights throughout the entire business value chain.

The Company has adopted the "Children's Rights and Business Principles" (CRBP), established by the United Nations Children's Fund (UNICEF), as guidelines for conducting business operations that respect children's rights. These principles encompass four key areas in which businesses can impact children: 1) Support for children's survival; 2) Protection of children from violence; 3) Appropriate development; and 4) Opportunity for children to participate. The operational framework was established with a goal of creating the perfect city that provides opportunities for children and adheres to the CRBP principles, as follows:

Safety City

To create a society that jointly protects and supports a safe survival, the Company has announced its policy and code of conduct for suppliers, which strictly prohibit the use of child labor and have developed processes to mitigate the environmental impact on the communities where children reside. These processes include the development of smart environments to reduce greenhouse gas emissions, efficient waste management, and a commitment to zero waste to landfill.

Opportunities City

The Company has developed various infrastructure and facilities to provide equal opportunities for the children in the surrounding community to access utilities and services such as schools, hospitals, and shopping centers.

Edu-town

The Company cooperated with the business strategic partners in developing diversified learning and educational space in both industrial estates, e.g., a water management learning center, a smart classroom, and recreational public parks.

Human Rights Performance

On 29 September 2023, the Company organized a training course on human rights knowledge for executives and employees. The purpose was to enhance understanding among employees regarding human rights issues in business operations (Human Rights & Industrial Development). The course, conducted by Khun Prakairatana Thontiravong, former commissioner of National Human Rights Commission of Thailand, covered the history, concept, and principles of human rights. It also focused on raising awareness of responsibility and respect for human rights in all business activities, as well as the risks and impacts on stakeholders throughout the supply chain. This initiative aimed to enable executives and employees to adapt and align with the Company's human rights policy.

In 2023, the Company received a significant complaint from a community about a human rights violation. This issue stemmed from the activities of subcontractors who were transporting soil for the construction of the company's new project in Chonburi province. The community, comprised of users of the affected public road, expressed discontent due to road damage and soil accumulation, which led to accidents and injuries. The complaint was lodged through the District Justice Center of Phan Thong in November 2023. Currently, the matter is under consideration for resolution in collaboration with the Industrial Estate Authority of Thailand.

The Company took the incident seriously, and the CEO and the Chief Technical Officer were swiftly notified of the complaint. The CEO instructed the subcontractor to temporarily cease operations and immediately clean the road. Additionally, measures were implemented to prevent, address, and minimize future impacts on the community. These included ongoing meetings with all relevant stakeholders, establishing a dedicated communication channel, implementing speed limits for soil transport trucks, and ensuring the use of tarpaulins. Furthermore, wheel-cleaning stations for soil transport trucks and regular road cleaning by personnel were arranged, with water spraying scheduled for mornings and evenings. The timing of soil transport truck operations was adjusted to avoid rush hours, and the quantity of soil transported was regulated to comply with the law. Furthermore, the Company has implemented measures to provide remedies to some affected individuals and will conduct further assessments for comprehensive remedies. This includes plans to improve the condition of this road after construction is completed.

The Company emphasizes the impact of operations carried out by suppliers and contractors, thus establishing a Supplier Code of Conduct to ensure that they operate in accordance with the Company's principles and guidelines, respecting the rights of all stakeholders. The Company will review the list of contractors who do not adhere to the Supplier Code of Conduct, conduct onsite audits of suppliers and contractors at high risk of human rights violations, and develop plans to address any deficiencies.

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AMATA

Contact us for more details.

Thailand
+66 38 939 007
Vietnam

+84 251 3991 007 (South)
+84 203 3567 007 (North)

Myanmar
+95 1 230 5627
Laos

+85 620 5758 0007

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