Creating Value for Society

Our Response to COVID-19 Crisis

ALL SAFE, ALL WIN Our Response to COVID-19 Crisis

Since 2020, the COVID-19 outbreak has become a global pandemic with severe and far-reaching impacts on society, economy and the environment causing numerous challenges in management to deal with this outbreak, both in public health to contain the spread of the disease, the management of waste and rubbish from various protective equipment including the challenge to business sector affected by the global and national economic slowdown.

Due to this crisis, the Company had realized that its commitment to build a perfect city that benefits all stakeholder groups under Company’s “ALL WIN” philosophy had become more important than ever because the development of industrial estate business in both areas of Thailand involving a large number of people and being an important basis that helps driving the manufacturing sector of the country. The Company, therefore, has focused on the importance to cooperate with all sectors to manage this crisis so that all stakeholders will be safe and able to go through this crisis together.

Risks

If the Company has not prepared to tackle or prevent the spread of COVID-19 in its operating areas, the pandemic will be widely spreading in the Company's offices and the factories in industrial estates due to the high density of people working in and living around the industrial estates resulting to the great impact on business continuity of both the Company and its customers that may have to temporarily suspend their operations in order to prevent the spread of COVID-19.

Opportunities

The Company has an opportunity to show the ability of the Company and its hospital business alliance in prompt response to the patients and efficient crisis management to prevent the spread of COVID-19. Consequently, all factories in both AMATA Industrial Estates will be able to continue their operation result in the stability of the country's economy and the increase of trust in the Company, as well as, the acceptance of all groups of stakeholders.

COVID-19 Crisis Management Structure

The COVID-19 pandemic is an emerging risk of the Company.

To tackle with the crisis, the Company has set the measures to manage this risk by establishing a crisis management structure comprising of the Board of Directors level, the executive level and the operational level by appointing a Crisis Management Team: COVID-19 to manage the risk of emerging epidemic affecting the Company and the key stakeholders and has set the short-term and long-term measures to prevent, take care and mitigate the potential impacts, as well as, has worked closely with the government agencies such as the Industrial Estate Authority of Thailand and the Provincial Public Health Offices, etc.

Management Approach

The Company’s crisis management approach consists of 1) risk and impact assessment 2) risk management to mitigate and prevent potential impacts 3) continuous performance monitoring 4) performance reporting to relevant agencies and 5) communication to stakeholders.

The Company has identified key stakeholder groups who have got direct impacts from the COVID-19 crisis by the management and employees who directly involve with. Then identified the stakeholders’ risks by using the insights from external organizations, government agencies, analysis reports from reliable institutions and determined the appropriate measures and actions for each group of stakeholders. The key stakeholders during the COVID-19 crisis are divided into 4 groups: employees, customers, communities, and suppliers and contractors.

1. Risk and Impacts Assessment and response

2. Continuous performance monitoring

The Company has determined the risk of business operations during the pandemic as one of the enterprise risks that must be managed and monitored closely by setting the Key Risk Indicators (KRIs) covering the potential risks in all 4 key stakeholder groups. the Crisis Management Team: COVID-19 has monitored the pandemic information of both industrial estates through the HR Association of AMATA City Chonburi (HRA) and AMATA City Rayong Management Group (ACMG) together with the Offices of Industrial Estate Authority of Thailand in AMATA City Chonburi Industrial Estate and AMATA City Rayong Industrial Estate. In 2021, about 6,000 factory workers in both AMATA industrial estates were infected, but none of the factories temporarily suspended their operations due to control measures.

3. Performance reporting

The Company has regularly reported the performance on COVID-19 crisis control and management in accordance with the measures and requirements of the Department of Disease Control, Ministry of Public Health by requiring the Personnel Team to collect the infection statistics of the Company's and contractors’ employees, as well as, to prepare the timelines of those infected and to deliver to the Provincial Public Health Office in the project areas within 24 hours after the infected people were found. In 2021, the Company had found a total of 8 employees infected with COVID-19 and none of the employees of suppliers and contractors were found infected. In this regard, the Company had completely delivered the information and timelines of those infected to the Provincial Public Health Office (100%).

4. Communication

Mr. Vikrom Kromadit, as the Company's leader, has greatly emphasized on the effective communication with all stakeholder groups during the COVID-19 crisis. In 2021, the Company had arranged an online meeting called CEO Day once a month in order to be a communication channel for employees to report the problems encountered during Work From Home measure and other problems to Mr. Vikrom Kromadit directly so that the Crisis Management Team: COVID-19 would be assigned to take corrective action immediately.

In addition, the Company has organized quarterly online meetings, chaired by Mr. Vikrom Kromadit, for customers from both AMATA industrial estates to receive customers' problems and comments There were the Company's senior executives and representatives of relevant government agencies such as the Industrial Estate Authority of Thailand, the Provincial Public Health Office, the executives of Vibharam AMATA Nakorn Hospital, and more than 700 factories in both AMATA industrial estates participated in the meeting.

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